RETURNS AND EXCHANGES
If you would like an exchange due to defect, it must be requested within 7 days of delivery indicated by the customer’s tracking number provided. COLL.shop will not accept any returned merchandise without any written communication via email.
Upon inspection and approval, Exchange or Store Credit will be provided, NO REFUNDS. All sale items, discounted and promotional merchandise, including any discount/promo codes used are FINAL and are ineligible to be returned or exchanged. COLL.SHOP does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use a reputable form of logistics with a tracking number.
If customer fails to accept delivery (Failed Delivery Attempts, Refused by Recipient), the parcel will automatically ship back to COLL.SHOP and the return shipping fees are the responsibility of the customer. The cost of return shipping is $150 HKD (flat rate). For processing purposes, the cost of return shipping will be deducted from your order.Goods returned to COLL.SHOP are subject to a restocking fee of $80 HKD per item. COLL SHOP reserves the right to make the final decision on all cases.
TERMS & CONDITIONS
Goods are applicable for exchanges provided that the Merchandise is still in “Sellable Condition”. “Sellable Condition” means that the Merchandise is returned in its original packaging with original labels, garment tags, price tags, return tags, certificates, warranties, care instructions, product labelling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise. Merchandise must be unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched or dirty); and that the Merchandise is not damaged in any way.The decision as to whether the Merchandise is in “Sellable Condition” remains within COLL's sole discretion and its decision shall be final.
All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional re-shipping fee.
It is the customer’s responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered intact, unworn and in original purchased condition (Sellable Condition). If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.
For damaged goods, you may submit an exchange request to the online store only and cannot do so at any of our physical stores. Please allow 10 to 15 business days for your return to be delivered to Hong Kong and processed by our warehouse personnel. Please note: we operate within the Hong Kong calendar and local time (HKT). You will receive an email notification upon completion of the exchange process.
Once an order is placed, the sale is final and cannot be altered or canceled.